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These execs think voice AI hasn’t reached its ChatGPT moment yet
Voice AI's often misses important points for its context layer, and causes the whole pipeline to break
The theory of voice being the next big interface has picked up strong momentum, with investors pouring billions of dollars into voice AI startups working on areas ranging from model makers to enterprise customer service providers, and from meeting note-takers to AI-powered dictation.
Every week there is a new model or a tool release that claims to sound human and converse like one. However, in reality, that might not be the case. Enterprise voice AI platform PolyAI’s CTO Shawn Wen thinks that despite the release of full-duplex models, which can speak while listening to you, voice AI doesn’t have its “ChatGPT moment” yet.
“We have reached the milestone of developing full-duplex models. The next challenge is to make reasoning very fast, so that the models can fetch answers quickly and the conversation feels natural,” he told me on stage at the HumanX conference last month.
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