Source The New York Times · Published · Open the original ↗
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We Banned Bots From Our Dating Apps. This Is Why.
A.I. agents can make things easier. That’s not always a good thing.
For the last few years, the tech industry has been busy determining how to incorporate artificial intelligence into our apps, websites and services. Usually, it’s there to do something tech has long done: reduce friction for people.
That was the purpose behind building railroads, telephone networks and computers, and making it possible to buy airline tickets or to research houses on a computer. Technology could make life easier and reduce the number of steps taken to get something done.
Before they became part of Match Group, modern dating apps like Tinder and Hinge were founded with a similar goal in mind: take some of the friction out of dating. Now, people are debating whether A.I. agents should be used to remove friction altogether. Or is some friction good, and even necessary, for creating better experiences and maintaining authenticity?
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