Source The Guardian · Published · Open the original ↗
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‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints
MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to
‘I t started as a trickle in 2024 and now it’s an onslaught.” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence.
“Half the emails we receive are some form of AI,” she says, adding that this has made requests and complaints much more complex and time-consuming to read and deal with, despite her decade of experience in the role. “It is definitely more taxing.”
At the start of this decade, applying for a job, writing a complaint or objecting to a local planning application typically required considerable effort: time to research a topic, fill in a form or write a formal-sounding email, with specialist knowledge often also required.
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